Insurer Insights


Gill Nowell: Insurers can accelerate electric vehicle momentum

Head of electric vehicle communications believes insurers can help customers make ‘an informed choice’ about EV ownership

Graham Gibson 2

Graham Gibson: Claims ‘crescendo moment’ set to reach climax in 2023

The current ‘perfect storm’ of macroeconomic conditions could lead to an increase in fraud, arson and claims costs, says insurer’s chief claims officer

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‘There is real value in insurers helping people get ahead’ of climate change-related risks – Aviva’s Adam Winslow

Plus, as the UK’s ‘power mix is changing’, Aviva is ‘looking at extending [our] renewables footprint’, noted the insurer’s UKGI chief executive

Ryan Birbeck

Ryan Birbeck: Cyber cover set to be ‘significant focus’ for Aviva in next three years

Distribution director for regional brokers believes the insurer is currently ‘underweight’ when it comes to cyber insurance provision

Gerry Ross (1)

Gerry Ross: Commercial motor sector still going through the gears in face of ‘systemic’ challenges

Historic data for pricing is ’no longer applicable’, says Allianz head of motor

Tim Smyth and Ben Smyth (2)

Like father, like son: Tim and Ben Smyth compare career trajectories as insurance bosses

Two key lessons that Ben Smyth learnt from his chief executive father include entrepreneurialism and resilience

Julie Tongue SME

Q&A: Allianz removes ‘significant number of referrals and barriers’ to enhance brokers’ eTrading experience

Julie Tongue, digital trading manager at Allianz Insurance, shares her perspective on the key insights from Insurance Times’ Five Star Rating Report: ETrading 2022

Colm Holmes, Aviva

Colm Holmes: ‘Strong relationships’ with brokers is ‘a core part of our strategy’

Chief executive believes half-year growth in 2022 secures firm’s status as ‘the number one P&C insurer in the UK’

allianz broker hub simon mcginn

Simon McGinn: Clarifying ‘challenging’ BI wordings could lead to ‘narrowing the cover’

Insurers must help brokers carve out more time to have ‘critical’ client conversations around what policies do and do not cover, says commercial lines chief executive

digital trading (3)

Q&A: Covéa set to launch ‘new and improved’ eTrading referral process this August

Ian Newman, head of SME strategy and development at Covéa Insurance, shares his perspective on the key insights from Insurance Times’ Five Star Rating Report: ETrading 2022

Karen Beales, FLI (2)

Karen Beales: OIC portal challenges offer opportunities around legal expenses insurance

The insurer plans to target brokers, providing a ‘mix and match’ of legal expenses insurance and motor cover add-ons

Sarah Morrow_Allianz Trade

Sarah Murrow: ‘Diversity is good for business’ and provides opportunities ‘to thrive’

UK and Ireland boss pinpoints where the insurer sees ’ample opportunity for growth’, despite predicting an increase in business insolvencies

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Steve Gaywood: Cost of living crisis sees insurance customers ‘game the system’ and turn to fraud

Although consumers may be tempted to ‘cut corners’ when it comes to their insurance provision, this will only lead to ‘a false economy’, according to head of counter fraud

Colm Holmes, Aviva

Colm Holmes: Allianz wants ‘to be number one’ in eTrading

The insurer’s chief executive wants ‘to be the best’ at digitally trading with brokers, aiming to have ‘80% of risks priced within an hour and digitally delivered to a broker’

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Will Edwards: ‘Rate of change is not going to slow down’ despite five star eTrading victory

Zurich’s eTrading journey has evolved from lowest on the leader board in 2018 to being among the high fliers in 2022, based on broker feedback. Insurance Times gets the lowdown on the insurer’s transformation so far…

futuristic car

Car insurance needs to adapt for ‘changing marketplace for the future’ – LV=GI

Insurers will have to adapt to bring ‘value’ to the consumer beyond insurance, says insurer managing director

Employee wellbeing

Lucinda Charles-Jones: Doing the ‘right thing’ for employees will benefit customers too

‘Smart working’ will be as ‘transformative in the future of work’ as the introduction of computers

automated car (2)

Semi-autonomous vehicles are ‘good news’ for claims exposure

However, data from motor manufacturers must be shared with the insurance industry to support premium and liability calculations

Digital connection

Jessie Burrows: ‘In a fast-changing world, doing nothing is a very dangerous strategy’

Embracing self-serve in the insurance industry will be essential moving forward

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Stephen Catlin: There’s ‘more pain to be suffered’ as market remains in Covid-driven ‘turmoil’

The direct market is assuming control from reinsurers to steer pricing corrections, while the ‘far-reaching financial consequences’ of the pandemic are yet to be fully understood by the industry, says (re)insurance chief executive

Turning point

James Reader: Covid-19 pandemic is ‘turning point’ for accelerating consumer trends

EOW (escape of water) risk management will provide ’opportunity to change the relationship’ between insurers and customers, from ’a grudge purchase to one where there is an ongoing dialogue’, says chief executive

leadership, covid

Ant Middle: Pandemic has been ‘fascinating period to take on leadership’

Chief executive says pride in the business has created momentum, while chief distribution officer applauds its bond with brokers

Ant Middle CEO Ageas UK Aug 20 1

Ageas to ‘double down’ on broker-led personal lines in new strategy

Chief executive explains how ‘there’s real opportunity’ for Ageas as it homes in on its ‘heartland business’ with brokers

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Q&A: NIG offers broker support amid pandemic pressures

Sonya Bryson, NIG’s managing director, talks to Insurance Times about the insurer’s response to the Covid-19 pandemic and highlights how the business has grown over the last year

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Broker Service Q&A: How Markel’s claims experience has improved amid restructure

Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure

London skyline Getty

CLS: the £350m MGA looking to ‘grow by 40% in two years’ through broker partnerships

The Munich Re-backed MGA looks to grow its broker book to grow the business “by 40% in the next two years.”


Cyber is a reputational disaster waiting to happen - Mactavish CEO

Mactavish chief executive predicts a world where the reputation of cyber insurance “gets worse” if the placement remains “not good enough”


Tifgroup reflects on its award win and how it plans on pushing forward

Tifgroup managing director, Richard Smith speaks to Insurance Times about winning awards, challenging the ethos and the importance of always developing to keep ahead of the curve

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Five questions with... chief executive at ECIC, Richard Forrest Smith

What has happened since Markel bought ECIC? What is happening in the contracting market? And what effect will Brexit have? ECIC chief executive answers all


Briefing: An esure chief executive as an insurance outsider is a big risk

Esure has hinted it might look at an outsider to head up the business. But such a move comes with risks

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Charles Manchester's Pelican brief

MUM chief executive Charles Manchester reveals why he isn’t scared to wade into solicitors’ PI with Pelican acquisition

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Kinsu: The UK trailblazer with a whiff of Lemonade

UK-based start-up Kinsu has elected to remain mostly in the shadows since its creation in 2016. The aspiring B Corp’s co-founder, ex-Hiscox Bermuda director of underwriting Chris Sharpe, reveals how it hopes to prove that insurance can be “beautiful”


Senior UKGI figures reflect on the discount rate cut one year on

Senior figures in UKGI reflect on the controversial discount rate cut decision on its anniversary

Discount rate decision

Aviva’s Mark Wilson blasts discount rate decision

Premium content: Aviva group chief executive expecting a change in discount rate decision

Neil Manser

Interview: Neil Manser – New driver at NIG’s wheel

Former securities analyst explains why he will bring a fresh perspective to Direct Line Group’s broker-only commercial insurer

dominic clayden qbe

Analysis: How Clayden and QBE are turning claims into a science

The insurer’s European operations claims director discusses the data-led changes coming to the insurance industry, CMCs, and how insurers need to change adversarial attitudes to claims

Mike craneweb

Crane: taking LV= Broker into the fast lane

While other insurers are pulling out of the motor broker market, the boss of LV= Broker is going in the opposite direction and is looking forward to building relationships

Julian Enoizi carousel

Analysis: Managing a new breed of terror risk: the Pool Re approach

Terrorism pool boss Julian Enoizi talks to our sister title GR about the future of the organisation and the risk it covers

Mark Evans, DLG

Interview: Mark Evans on how Direct Line plans to redefine ‘insurer’

After creating the direct market in the 1980s, Direct Line Group believes it is time for another revolution – with the insurer as a solver of customer problems.

Neil brettell allianz

Interview: Allianz’s Neil Brettell - The personal touch

The insurer’s head of retail talks about the firm’s ambitious drive to achieve £3bn gross written premium by 2018 and how he intends to do it

Homer, Cullum and Margrett

Interview: Homer, Cullum and Margrett's plans for 'Towergate II'

In their first interview since joining forces at Global Risk Partners, Peter Cullum, Andy Homer and David Margrett talk about their ambitions to build a new Towergate, but better

Amanda Blanc

Interview: Amanda Blanc - a lesson in getting things done

Recently tipped for the Towergate top seat that went to David Ross, AXA’s commercial lines and personal intermediary boss still has unfinished business with the French insurer

Laurent Matras

Laurent Matras: Embracing data at AXA

The insurer’s personal lines intermediary managing director Laurent Matras enthuses about its strategy and the use of data to improve underwriting

Boisseau, Ageas

Boisseau: Leading Ageas through the motor minefield

Former Groupama UK boss François-Xavier Boisseau talks about the happy marriage with Ageas, his plans to bring something new to brokers, and why segments of the motor insurance industry could be heading for a fall

Julian James, AWE

Julian James brings the world to brokers

Julian James wants Allied World Europe ‘to be more relevant’ as he looks to build on $2.7bn of written premium and expand the insurer beyond the UK and into Asia


Steve Lewis: Out of the frying pan, into the fire

Zurich’s former UK GI chief will face a number of challenges as RSA’s new UK and Western Europe head. Can he rise to them?

Gary Hoffman, Hastings Direct

'If it grows like a weed, it is a weed'

Hastings chief executive Gary Hoffman talks about the firm’s explosive growth and how the company will avoid the motor claims trap

Ian Parker, ERS

Ian Parker of ERS: We took a knife to a gun fight

The boss of the former Equity Red Star talks about where the company went wrong in the past – and how it plans to succeed by going back to its roots

Mark Weil, Marsh

Marsh’s Mark Weil: Always putting the customer first

Whether it’s acquisitions, building databases to enable better risk analysis, or contingent commissions, Marsh’s UK and Ireland chief executive Mark Weil always bears one question in mind: “What’s in it for the customer?”

SimonMcGinn, Allianz

Aiming high: Simon McGinn’s big plan to make Allianz No 1

The insurer’s UK general manager sets out his stall on how he intends to take the business to the top in five years

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