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Insurer Insights
Gill Nowell: Insurers can accelerate electric vehicle momentum
Head of electric vehicle communications believes insurers can help customers make ‘an informed choice’ about EV ownership
Graham Gibson: Claims ‘crescendo moment’ set to reach climax in 2023
The current ‘perfect storm’ of macroeconomic conditions could lead to an increase in fraud, arson and claims costs, says insurer’s chief claims officer
‘There is real value in insurers helping people get ahead’ of climate change-related risks – Aviva’s Adam Winslow
Plus, as the UK’s ‘power mix is changing’, Aviva is ‘looking at extending [our] renewables footprint’, noted the insurer’s UKGI chief executive
Ryan Birbeck: Cyber cover set to be ‘significant focus’ for Aviva in next three years
Distribution director for regional brokers believes the insurer is currently ‘underweight’ when it comes to cyber insurance provision
Gerry Ross: Commercial motor sector still going through the gears in face of ‘systemic’ challenges
Historic data for pricing is ’no longer applicable’, says Allianz head of motor
Like father, like son: Tim and Ben Smyth compare career trajectories as insurance bosses
Two key lessons that Ben Smyth learnt from his chief executive father include entrepreneurialism and resilience
Q&A: Allianz removes ‘significant number of referrals and barriers’ to enhance brokers’ eTrading experience
Julie Tongue, digital trading manager at Allianz Insurance, shares her perspective on the key insights from Insurance Times’ Five Star Rating Report: ETrading 2022
Colm Holmes: ‘Strong relationships’ with brokers is ‘a core part of our strategy’
Chief executive believes half-year growth in 2022 secures firm’s status as ‘the number one P&C insurer in the UK’
Simon McGinn: Clarifying ‘challenging’ BI wordings could lead to ‘narrowing the cover’
Insurers must help brokers carve out more time to have ‘critical’ client conversations around what policies do and do not cover, says commercial lines chief executive
Q&A: Covéa set to launch ‘new and improved’ eTrading referral process this August
Ian Newman, head of SME strategy and development at Covéa Insurance, shares his perspective on the key insights from Insurance Times’ Five Star Rating Report: ETrading 2022
Karen Beales: OIC portal challenges offer opportunities around legal expenses insurance
The insurer plans to target brokers, providing a ‘mix and match’ of legal expenses insurance and motor cover add-ons
Sarah Murrow: ‘Diversity is good for business’ and provides opportunities ‘to thrive’
UK and Ireland boss pinpoints where the insurer sees ’ample opportunity for growth’, despite predicting an increase in business insolvencies
Steve Gaywood: Cost of living crisis sees insurance customers ‘game the system’ and turn to fraud
Although consumers may be tempted to ‘cut corners’ when it comes to their insurance provision, this will only lead to ‘a false economy’, according to head of counter fraud
Colm Holmes: Allianz wants ‘to be number one’ in eTrading
The insurer’s chief executive wants ‘to be the best’ at digitally trading with brokers, aiming to have ‘80% of risks priced within an hour and digitally delivered to a broker’
Will Edwards: ‘Rate of change is not going to slow down’ despite five star eTrading victory
Zurich’s eTrading journey has evolved from lowest on the leader board in 2018 to being among the high fliers in 2022, based on broker feedback. Insurance Times gets the lowdown on the insurer’s transformation so far…
Car insurance needs to adapt for ‘changing marketplace for the future’ – LV=GI
Insurers will have to adapt to bring ‘value’ to the consumer beyond insurance, says insurer managing director
Lucinda Charles-Jones: Doing the ‘right thing’ for employees will benefit customers too
‘Smart working’ will be as ‘transformative in the future of work’ as the introduction of computers
Semi-autonomous vehicles are ‘good news’ for claims exposure
However, data from motor manufacturers must be shared with the insurance industry to support premium and liability calculations
Jessie Burrows: ‘In a fast-changing world, doing nothing is a very dangerous strategy’
Embracing self-serve in the insurance industry will be essential moving forward
Stephen Catlin: There’s ‘more pain to be suffered’ as market remains in Covid-driven ‘turmoil’
The direct market is assuming control from reinsurers to steer pricing corrections, while the ‘far-reaching financial consequences’ of the pandemic are yet to be fully understood by the industry, says (re)insurance chief executive
James Reader: Covid-19 pandemic is ‘turning point’ for accelerating consumer trends
EOW (escape of water) risk management will provide ’opportunity to change the relationship’ between insurers and customers, from ’a grudge purchase to one where there is an ongoing dialogue’, says chief executive
Ant Middle: Pandemic has been ‘fascinating period to take on leadership’
Chief executive says pride in the business has created momentum, while chief distribution officer applauds its bond with brokers
Ageas to ‘double down’ on broker-led personal lines in new strategy
Chief executive explains how ‘there’s real opportunity’ for Ageas as it homes in on its ‘heartland business’ with brokers
Q&A: NIG offers broker support amid pandemic pressures
Sonya Bryson, NIG’s managing director, talks to Insurance Times about the insurer’s response to the Covid-19 pandemic and highlights how the business has grown over the last year
Broker Service Q&A: How Markel’s claims experience has improved amid restructure
Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure
CLS: the £350m MGA looking to ‘grow by 40% in two years’ through broker partnerships
The Munich Re-backed MGA looks to grow its broker book to grow the business “by 40% in the next two years.”
Cyber is a reputational disaster waiting to happen - Mactavish CEO
Mactavish chief executive predicts a world where the reputation of cyber insurance “gets worse” if the placement remains “not good enough”
Tifgroup reflects on its award win and how it plans on pushing forward
Tifgroup managing director, Richard Smith speaks to Insurance Times about winning awards, challenging the ethos and the importance of always developing to keep ahead of the curve
Five questions with... chief executive at ECIC, Richard Forrest Smith
What has happened since Markel bought ECIC? What is happening in the contracting market? And what effect will Brexit have? ECIC chief executive answers all
Briefing: An esure chief executive as an insurance outsider is a big risk
Esure has hinted it might look at an outsider to head up the business. But such a move comes with risks
Charles Manchester's Pelican brief
MUM chief executive Charles Manchester reveals why he isn’t scared to wade into solicitors’ PI with Pelican acquisition
Kinsu: The UK trailblazer with a whiff of Lemonade
UK-based start-up Kinsu has elected to remain mostly in the shadows since its creation in 2016. The aspiring B Corp’s co-founder, ex-Hiscox Bermuda director of underwriting Chris Sharpe, reveals how it hopes to prove that insurance can be “beautiful”
Senior UKGI figures reflect on the discount rate cut one year on
Senior figures in UKGI reflect on the controversial discount rate cut decision on its anniversary
Aviva’s Mark Wilson blasts discount rate decision
Premium content: Aviva group chief executive expecting a change in discount rate decision
Interview: Neil Manser – New driver at NIG’s wheel
Former securities analyst explains why he will bring a fresh perspective to Direct Line Group’s broker-only commercial insurer
Analysis: How Clayden and QBE are turning claims into a science
The insurer’s European operations claims director discusses the data-led changes coming to the insurance industry, CMCs, and how insurers need to change adversarial attitudes to claims
Crane: taking LV= Broker into the fast lane
While other insurers are pulling out of the motor broker market, the boss of LV= Broker is going in the opposite direction and is looking forward to building relationships
Analysis: Managing a new breed of terror risk: the Pool Re approach
Terrorism pool boss Julian Enoizi talks to our sister title GR about the future of the organisation and the risk it covers
Interview: Mark Evans on how Direct Line plans to redefine ‘insurer’
After creating the direct market in the 1980s, Direct Line Group believes it is time for another revolution – with the insurer as a solver of customer problems.
Interview: Allianz’s Neil Brettell - The personal touch
The insurer’s head of retail talks about the firm’s ambitious drive to achieve £3bn gross written premium by 2018 and how he intends to do it
Interview: Homer, Cullum and Margrett's plans for 'Towergate II'
In their first interview since joining forces at Global Risk Partners, Peter Cullum, Andy Homer and David Margrett talk about their ambitions to build a new Towergate, but better
Interview: Amanda Blanc - a lesson in getting things done
Recently tipped for the Towergate top seat that went to David Ross, AXA’s commercial lines and personal intermediary boss still has unfinished business with the French insurer
Laurent Matras: Embracing data at AXA
The insurer’s personal lines intermediary managing director Laurent Matras enthuses about its strategy and the use of data to improve underwriting
Boisseau: Leading Ageas through the motor minefield
Former Groupama UK boss François-Xavier Boisseau talks about the happy marriage with Ageas, his plans to bring something new to brokers, and why segments of the motor insurance industry could be heading for a fall
Julian James brings the world to brokers
Julian James wants Allied World Europe ‘to be more relevant’ as he looks to build on $2.7bn of written premium and expand the insurer beyond the UK and into Asia
Steve Lewis: Out of the frying pan, into the fire
Zurich’s former UK GI chief will face a number of challenges as RSA’s new UK and Western Europe head. Can he rise to them?
'If it grows like a weed, it is a weed'
Hastings chief executive Gary Hoffman talks about the firm’s explosive growth and how the company will avoid the motor claims trap
Ian Parker of ERS: We took a knife to a gun fight
The boss of the former Equity Red Star talks about where the company went wrong in the past – and how it plans to succeed by going back to its roots
Marsh’s Mark Weil: Always putting the customer first
Whether it’s acquisitions, building databases to enable better risk analysis, or contingent commissions, Marsh’s UK and Ireland chief executive Mark Weil always bears one question in mind: “What’s in it for the customer?”
Aiming high: Simon McGinn’s big plan to make Allianz No 1
The insurer’s UK general manager sets out his stall on how he intends to take the business to the top in five years
